ForaCare Warranty Information

ForaCare warrants that FORA Medical Devices shall be free from defects in materials and workmanship from the date of purchase, as long as the device has not been modified, altered, or misused.

This warranty is valid only for the original purchaser and is not transferable or assignable. It does not cover auxiliary equipment or disposable accessories.

ForaCare warrants the performance of our devices (as detailed below) after the date of purchase, provided they are used as directed and in accordance with their specifications. This warranty is void if device failure is caused, in whole or in part, by misuse, unauthorized modifications, external factors such as natural disasters, accidents, or abuse. This warranty does not cover normal wear and tear or damage to other FORA products used with this device. Commercial use of any FORA devices will shorten the product warranty to 1 year or as shown below.

ForaCare warrants to replace any defective or non-performing device with the same or most similar model available as determined by ForaCare.

 

Warranty Length by Product Category:

  • FORA Blood Glucose Monitor = 5 years
  • FORA Blood Pressure Monitor = 1 year
  • FORA 2-in-1 Blood Glucose and Blood Pressure Monitor = 2 years
  • FORA Thermometer = 1 year
  • FORA Weight Scale = 1 year
  • SootheNeb Nebulizer = 1 year
  • Hand-held Pulse Oximeter (PO100) = 2 years
  • TNG Finger-type SpO2 = 1 year
  • Vital Sign Monitor (VSM100 Pro):
    • Main unit, thermometer, glucometer, SpO2 sensor, cables, extension hose, power cord, medical trolley = 1 year
    • BP arm cuff = 3 months
    • Memory card, consumable accessories (probe covers, test strips, lancets, electrode pads), battery: no warranty

 

ForaCare Cellular Devices:

For cellular devices, the data transmission relies on availability of the local wireless service carriers and providers. Additionally, the strength of transmission signal depends on the carrier’s service in the area. ForaCare cannot guarantee the strength or stability of the transmission signal. It is recommended that providers pre-qualify patients for cellular devices prior to RPM enrollment.

It is the customer’s responsibility to pay the connectivity fee on time. ForaCare reserves the right to suspend the IOT cards with a 2-week notice if there are any unpaid invoices due. There could be a cost associated with a reactivation of the IOT cards. After the connectivity is suspended, users can continue to use the devices for measurements, but results will not be uploaded.