Frequently Asked Questions

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Blood Glucose Testing
Can hematocrit levels affect the result?

Hematocrit levels can affect results whether the sample is obtained from a forearm or a finger stick. Hematocrit levels less than 30% may cause falsely high readings and hematocrit levels greater than 55% may cause falsely low readings. If the patient does not know their hematocrit level, they should consult their healthcare professional. Hematocrit levels may be affected by too much kneading during puncture site preparation.

Can I test blood glucose from sites other than my fingertips?

FORA® blood glucose meter systems allow you to obtain a blood sample from an alternative site such as your palm, forearm, or upper arm.

Notice: alternative site testing is not fit for everyone. It may have some limitations if you have just taken insulin and:
• You think your blood glucose is low. 
• The test results do not agree with how you feel. 
• You have an ill feeling. 
• You are unaware of symptoms when you become hypoglycemic. 

Alternative site results may be different than those from the fingertips when blood glucose levels are changing rapidly, such as after a meal or during and after exercise.

Does the blood sample not filling up the strip confirmation window affect the result?

Sample size can affect the result. Always follow the instructions in the Owner’s Manual for applying blood to the test strip and make sure the blood sample has completely filled the test strip confirmation window. Do not attempt to add blood to the strip once you have moved the strip away from the test site.

How do I maintain my blood glucose meter?

• Keep your meter clean.
• Test your meter regularly with control solution.
• Store your meter and supplies properly. Heat and humidity can damage test strips.
• Close the vial cap promptly after removing a test strip.

How do I enter the correct meter mode to perform a control solution test?

For most FORA models, enter the control solution mode by inserting the test strip into the meter and then pressing the “M” button. The word “CTL” appears on the screen. Other FORA models may vary. Please refer to your user manual for the correct procedure.

My new meter gives me a different result than my old meter for the same test. Does that mean my meter isn't accurate?

No. What you are most likely noticing is the different way meters represent results. Some meters give “plasma” results while other meters give “whole blood” results. You may notice this difference because you have purchased a new meter and are comparing it with your old one, or are comparing it with lab test results you’ve received from your doctor. Many people expect that all blood glucose meters and lab test results will give the exact same result. After all, they’re measuring the same thingthe amount of glucose in your blood. But meters and lab equipment measure different parts of the blood and therefore give seemingly different results.

Other causes: 
1. Humidity or heat may have damaged the test strips. 
2. Expired or defective test strips. 
3. Insufficient amount and improper placement of blood on the test strips. 
4. The reading displayed on the meter is not within the normal range of numbers printed on the strip vial label. 
5. The meter may have been dropped, or its electrical components may be worn out. 
6. Meters and laboratory equipment may be calibrated or set to measure blood glucose in different ways and will give different results. 
7. User error: test strips may have been exposed to air longer than a few minutes.

Solutions:
1. Perform a quality control test to make sure your monitor is accurate and reliable. 
2. Follow set-up procedures by a healthcare professional; obtain professional training and guidance for the use of your particular meter. 
3. You can test your glucose level while your healthcare provider watches your technique to make sure you are using the meter correctly. 
4. Use test strips within 90 days after first opening or within 18 months from the production date. 
5. Storage condition for test strips is 39.2°F to 104°F, 10% to 85% R.H. 
6. Make sure the blood sample used for testing is capillary whole blood. 
7. Make sure the reading displayed on the meter is within the normal test range shown on the strips vial label. 
8. Make sure you are using fresh strips and supplies. 
9. Check your testing technique routinely with a professional. 
10. Follow the manufacturer’s meter instructions carefully. 
11. Don’t expose test strips to open air for more than a few minutes.

What is control solution?

Control solution is used to check if the meter and test strips are properly working together as a system and that you are performing the test correctly. When you test a strip or meter using control solution instead of your blood, the number shown on the meter should be within the range printed on the label found on the vial where the strips are stored.

What should be the proper storage temperatures for my meters and strips?

Meters: -4°F to 140°F below 95% R. H. (relative humidity). 
GOD Strips: 39.2°F to 104°F, with 10% – 85% R. H.
GDH Strips: 35.6°F to 86°F, with 10% – 85% R. H.
Gold Strips: 35.6°F to 86°F, with 10% – 90% R. H.

When should I check my meter’s performance?

• When you use the meter for the first time.
• Every time you open a new vial of FORA® test strips.
• Whenever you get unusual results.

Why am I getting higher than expected readings?

Several factors could influence blood glucose readings.
1. Residual alcohol on the fingertip will cause falsely higher readings. So make sure either alcohol is air-dried or wiped dry with gauze.
2. If blood is smeared, the reading could become higher because the strip is just collecting serum, or lower if not enough blood is collected.
3. Patient’s health conditions because of:

a. Medications
b. Time and dose of insulin administered
c. HCT level
d. Interference factors in diet, such as vitamin C (ascorbic acid), glutathione (antioxidant), and uric acid (for GDH strips)
e. Hydration level for patients

4. Any recent food intake will also increase glucose readings. Therefore a fasting glucose would be recommended if you need to compare to lab results.

Why is the control solution reading falling out of range of what is printed on the strip vial label?

1. You may be using a different control solution. Use ForaCare control solution only.

2. Control solution may have expired. Discard 90 days after opening.

3. Control solution should be at room temperature (68~77℉)

4. You should follow step 2 to perform this test as shown in the owner’s manual.

5. Gently shake the control solution, open it and place the vial cap on a flat surface. Discard the first drop and place the second drop on top of the vial cap and perform the test by touching the drop with the end of the strip at an angle.

6. The test strip may be corrupt; repeat the test with a new test strip.

My meter keeps beeping/going off randomly. Why is that?

It is possible your alarm has been set. To turn off the alarm, please follow the following steps:

  • Remove the cover to the battery
  • Press “Set” button until you get to the screen with the small alarm icon on the screen
  • Screen will appear with ON or OFF and the ⏰ alarm clock icon. There are 4 different alarm settings
  • Turn off the alarm by pressing the main button to OFF on each alarm setting and press the set button to proceed with the next settings
What app should I be using with my meter?
METER NAME APP NAME
FORA Premium V10 BLE iFORA BG
FORA TN’G iFORA BG
FORA TN’G Voice iFORA BG
FORA 6 Connect iFORA HM
FORA TN’G BP iFORA BP
FORA TN’G SpO2 iFORA MP
FORA IR20b iFORA MP
FORA TN’G Scale 550 iFORA MP

How long will my battery last?

The lifespan of a battery will vary considerably with how it is used, how it is maintained and charged, temperature, and other factors such as frequency of testing.

How often do I need to replace my batteries?

Battery life expectancy is approximately the following:

(Brand of batteries may vary)

  • Glucose meter using (2xAAA) = up to 1000 readings
  • Glucose meter using (CR2032) = at least 500 readings
  • Blood pressure meter using (4xAA) = at least 500 readings
  • Blood pressure meter using (4xAAA) = at least 200 readings

For additional information, please refer to your Owner’s Manual. When the battery is nearly exhausted, the battery symbol will appear on the screen to warn you to replace the batteries soon.

What brand of the battery fits the meter?

Our meters fit a CR2032 3V or two AAA 1.5V or four AA 1.5V. The batteries can be purchased at most stores, such as retail stores, convenience stores, pharmacies, or supermarkets.

What can I do when the meter shows “Error message” on the screen?

Error message: E-b/ Err 36
Battery power is too low to operate the meter. The meter will not operate until the batteries are replaced. 
Solution: You have to replace or charge the batteries soon.

 

Error message: E-U/ Err 24
Inserted a used test strip. A blood sample was input before the symbol for blood blinks. 
Solution: Wait for the “blood drop” symbol to blink then repeat the test.

 

Error message: E-F
Strip was removed soon after applying blood and not given enough time to be absorbed by the absorption hole.
Solution: Repeat the test with a new test strip using the proper amount of blood and wait for the test result.

Why does the screen remain blank after inserting a test strip?

Various causes may lead to this situation. 

  • The batteries were inserted incorrectly or are missing in the battery compartment – please re-insert the batteries with the correct polarity or insert new batteries. 
  • The batteries are exhausted or have low power and cannot turn the meter on. The meter will not be able to perform the test until the batteries are changed.
  • Test strip was inserted upside down, backward or was not completely inserted – please re-insert the test strip correctly with the contact bars end first and the strip facing up.
Premium V10 BLE Blood Glucose Monitoring System
How does the Premium V10 BLE glucometer work?

The Premium V10 BLE measures blood glucose from fresh capillary whole blood samples. Download the iFORA Smart App, iFORA BG App, or iFORA MP App from your smartphone’s app store to review your data. Data automatically uploads to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What's the proper way of taking a measurement?

Wash and dry your hands before starting, insert the test strip into the device, rub the puncture site for about 20 seconds, puncture your finger, wipe away the first drop of blood, squeeze the finger to produce a larger sample size, and carefully touch the finger to the tip of the test strip allowing the absorbent hole to sip in the blood.

How often should I replace the batteries?

The lifespan of your battery will vary considerably with how it is used, how it is maintained, temperature, and other factors such as frequency of testing. The glucometer comes with two 1.5V AAA alkaline batteries. Replace them when the low battery icon appears.

What are the cleaning and disinfecting procedures for the Premium V10 BLE?

Clean the meter when you see any dirt on it. Disinfect the meter at least once a week to prevent infection. To clean, use one disinfecting wipe on exposed surfaces of the meter to remove visible dirt, blood or other fluids. Do not use organic solvents to clean the meter. To disinfect, clean the meter first. Then grab one disinfecting wipe and squeeze out any excess liquid to prevent damage. Wipe all meter’s exterior surface display and buttons, but be careful not to allow excess liquid to get inside the test slot. Keep meter wet with disinfecting solution for a minimum of two minutes. Remove the wipe and allow the surface to dry completely. Discard the wipe. Wash your hands thoroughly after handling the meter, lancing device, and test strips to avoid contamination. This device has been validated to withstand up to 5,000 cleaning and disinfecting cycles using the recommended disinfecting wipes. See the user manual for more information.

Where can I review my data?

You can check your memory on the Premium V10 BLE for the latest 450 readings by pressing the M button when the meter is off. Or to keep track of your trends, the Bluetooth-enabled meter will connect to the iFORA Smart App, iFORA BG App, or iFORA MP App, which can be downloaded from your smartphone’s app store. The meter also automatically uploads data to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway. The product user manual can be downloaded from the website product page.

What can I do if I receive an error code?

If there is an error, the device will show an error message on the display screen along with a code. Refer to the manual for the full error code listing. The most common error codes are listed below.

E-E, E-F, E-U: Repeat the test with a new test strip.

E-b: Batteries cannot provide enough power for a test. Replace the batteries immediately.

E-0, E-3, E-A, E-C: Problem with the meter. Review the instructions and repeat the test.

Test N’GO Advance Blood Glucose & Blood Ketone Monitoring System
Why would I need a Test N'GO Advance meter?

The Test N’GO Advance is a helpful meter for anyone on the keto diet or anyone diagnosed with diabetes, and since it measures both glucose and ketone levels, you can use the data to calculate your Glucose Ketone Index (GKI).

How does the Test N'GO Advance meter work, and how does it measure both parameters?

The Test N’GO Advance measures blood glucose and blood ketone levels from fresh capillary whole blood samples. The meter measures each parameter individually with separate test strips. Download the iFORA Smart App, iFORA BG App, or iFORA MP App from your smartphone’s app store to review your data. Data automatically uploads to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What's the proper way to take a measurement?

Wash and dry your hands before starting, insert the test strip into the device, rub the puncture site for about 20 seconds, puncture your finger, wipe away the first blood drop, squeeze the finger to produce a larger sample size, and carefully touch the finger to the tip of the test strip allowing the absorbent hole to sip in the blood. When taking a ketone measurement, insert the ketone code card into the meter and make sure the code from the ketone test strip matches.

Are the lancets reusable?

No, please use a new lancet for every measurement to prevent infection.

How often should I replace the batteries?

The lifespan of your battery will vary considerably with how it is used, how it is maintained, temperature, and other factors such as frequency of testing. The glucometer comes with one 1.5V AAA alkaline batteries. Replace them when the low battery icon appears.

Where can I review my data?

You can check your memory on the Test N’GO Advance for the latest 1,000 readings by pressing the M button when the meter is off. Or to keep track of your trends, the Bluetooth-enabled meter will connect to the iFORA Smart App, iFORA BG App, or iFORA MP App, which can be downloaded from your smartphone’s app store. The meter also automatically uploads data to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway. The product user manual can be downloaded from the website product page.

What is control solution and how do I use it?

Control solution is used to check if the meter and test strips are properly working together as a system. You only need control solution when you get a new set of test strips or think your results are not accurate. To use the control solution, insert the test strip into the meter as usual, apply the second drop of control solution to the test strip (do not apply control solution directly on to the test strip), and compare the results with the range printed on the control solution vial. Please note the expiration date, and discard any control solution that has expired or open for longer than 3 months.

What are the cleaning and disinfecting procedures for the Test N'GO Advance?

Clean the meter when you see any dirt on it. Disinfect the meter at least once a week to prevent infection. To clean, use one disinfecting wipe on exposed surfaces of the meter to remove visible dirt, blood or other fluids. Do not use organic solvents to clean the meter. To disinfect, clean the meter first. Then grab one disinfecting wipe and squeeze out any excess liquid to prevent damage. Wipe all meter’s exterior surface display and buttons, but be careful not to allow excess liquid to get inside the test slot. Keep meter wet with disinfecting solution for a minimum of two minutes. Remove the wipe and allow the surface to dry completely. Discard the wipe. Wash your hands thoroughly after handling the meter, lancing device, and test strips to avoid contamination. This device has been validated to withstand up to 10,950 cleaning and disinfecting cycles using the recommended disinfecting wipes. See the user manual for more information.

6 Connect Blood Glucose & Blood Ketone Monitoring System
Why would I need a 6 Connect meter?

The 6 Connect is a helpful meter for anyone on the keto diet or anyone diagnosed with diabetes, and since it measures both glucose and ketone levels, you can use the data to calculate your Glucose Ketone Index (GKI).

How does the 6 Connect meter work, and how does it measure both parameters?

The 6 Connect measures blood glucose and blood ketone levels from fresh capillary whole blood samples. The meter measures each parameter individually with separate test strips. Download the iFORA Smart App, iFORA BG App, or iFORA MP App from your smartphone’s app store to review your data. Data automatically uploads to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What's the proper way to take a measurement?

Wash and dry your hands before starting, insert the test strip into the device, rub the puncture site for about 20 seconds, puncture your finger, wipe away the first drop of blood, squeeze the finger to produce a larger sample size, and carefully touch the finger to the tip of the test strip allowing the absorbent hole to sip in the blood. When taking a ketone measurement, insert the ketone code card into the meter and make sure the code from the ketone test strip matches.

Are the lancets reusable?

No, please use a new lancet for every measurement to prevent infection.

How often should I replace the batteries?

The lifespan of your battery will vary considerably with how it is used, how it is maintained and charged, temperature, and other factors such as frequency of testing. The glucometer comes with one 1.5V AAA alkaline batteries. Replace them when the low battery icon appears.

Where can I review my data?

You can check your memory on the 6 Connect for the latest 1,000 readings by pressing the M button when the meter is off. Or to keep track of your trends, the Bluetooth-enabled meter will connect to the iFORA Smart App, iFORA BG App, or iFORA MP App, which can be downloaded from your smartphone’s app store. The meter also automatically uploads data to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway. The product user manual can be downloaded from the website product page.

What is control solution and how do I use it?

Control solution is used to check if the meter and test strips are properly working together as a system. You only need control solution when you get a new set of test strips or think your results are not accurate. To use the control solution, insert the test strip into the meter as usual, apply the second drop of control solution to the test strip (do not apply control solution directly on to the test strip), and compare the results with the range printed on the control solution vial. Please note the expiration date, and discard any control solution that has expired or open for longer than 3 months.

What are the cleaning and disinfecting procedures for the 6 Connect?

Clean the meter when you see any dirt on it. Disinfect the meter at least once a week to prevent infection. To clean, use one disinfecting wipe on exposed surfaces of the meter to remove visible dirt, blood or other fluids. Do not use organic solvents to clean the meter. To disinfect, clean the meter first. Then grab one disinfecting wipe and squeeze out any excess liquid to prevent damage. Wipe all meter’s exterior surface display and buttons, but be careful not to allow excess liquid to get inside the test slot. Keep meter wet with disinfecting solution for a minimum of two minutes. Remove the wipe and allow the surface to dry completely. Discard the wipe. Wash your hands thoroughly after handling the meter, lancing device, and test strips to avoid contamination. This device has been validated to withstand up to 10,950 cleaning and disinfecting cycles using the recommended disinfecting wipes. See the user manual for more information.

P20b Blood Pressure Monitoring System
How does the P20b blood pressure monitoring device work?

The P20b measures the systolic and diastolic blood pressure and pulse rate by using a non-invasive technique in which an inflatable cuff is wrapped on the upper arm. Download the iFORA Smart App, iFORA BP App, or iFORA MP App from your smartphone’s app store to review your data. Data automatically uploads to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What's the proper way of taking a measurement?

Make sure you’ve been sitting for at least 10 minutes, your elbow is on a flat surface with your palm facing up, and the cuff is about the same level as your heart. Do not talk or move during measurement.

Can this device be used in a clinical setting?

Yes, the P20b is clinically validated according to current FDA and ISO guidelines.

What is auscultatory mode, and how do I access this measuring mode?

Auscultatory mode is used to measure blood pressure manually with a stethoscope by listening to the Korot-koff sound. Only healthcare professionals should use this mode. You can switch to the auscultatory mode by pressing the M button. A stethoscope symbol will appear on the display with a beep and the cuff will begin to inflate automatically. For a full description of the instructions, please see the manual.

How often should I replace the batteries?

The lifespan of your battery will vary considerably with how it is used, how it is maintained, temperature, and other factors such as frequency of testing. The blood pressure monitor comes with four 1.5V AA alkaline batteries. Replace them when the low battery icon appears.

Where can I review my data?

You can check your memory on the P20b for the latest 400 readings by pressing the M button when the meter is off. Or to keep track of your trends, the Bluetooth-enabled meter will connect to the iFORA Smart App, iFORA BP App or iFORA MP App, which can be downloaded from your smartphone’s app store. The meter also automatically uploads data to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway. The product user manual can be downloaded from the website product page.

What are the cleaning and disinfecting procedures for the P20b?

Wipe the exterior of the meter with a cloth moistened with tap water or a mild cleaning agent, then dry the device with a soft dry cloth. Do not flush it with water, do not use organic solvents to clean the monitor, and do not wash the pressure cuff.

What can I do if I receive an error code?

If there is an error, the device will show an error message on the display screen along with a code. Refer to the manual for the full error code listing. The most common error codes are listed below.

E-1 & E-2: Inflation or deflation error. Contact customer service.

E-4Refit cuff tightly and correctly. Refer to the manual for correct placement. Relax and test again.

E-bBatteries cannot provide enough power for a test. Replace the batteries immediately.

E-E, E-A, E-3, E-CProblem with the monitor. Review the instructions and test again.

TN’G BP Blood Pressure Monitoring System
How does the TN'G BP work?

The TN’G BP measures the systolic and diastolic blood pressure and pulse rate by using a non-invasive technique in which an inflatable cuff is wrapped on the upper arm. Download the iFORA Smart App, iFORA BP, or iFORA MP App from your smartphone’s app store to review your data. Data automatically uploads to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What's the proper way of taking a measurement?

Make sure you’ve been sitting for at least 10 minutes, your elbow is on a flat surface with your palm facing up, and the cuff is about the same level as your heart. Do not talk or move during measurement. With the TN’G BP, you can either take a measurement by pressing the on/off button on the meter or by using the iFORA BP App. To take a measurement with the app, make sure the TN’G BP’s Bluetooth is on, launch the iFORA BP App, apply the pressure cuff, and press the on/off button in the app.

How often should I replace the batteries?

The lifespan of your battery will vary considerably with how it is used, how it is maintained, temperature, and other factors such as frequency of testing. Theblood pressure monitor comes with four 1.5V AAA alkaline batteries. Replace them when the low battery icon appears.

What are the cleaning and disinfecting procedures for the Test N'GO BP?

Wipe the exterior of the meter with a cloth moistened with tap water or a mild cleaning agent, then dry the device with a soft dry cloth. Do not flush it with water, do not use organic solvents to clean the monitor, and do not wash the pressure cuff.

What can I do if I receive an error code?

If there is an error, the device will show an error message on the display screen along with a code. Refer to the manual for the full error code listing. The most common error codes are listed below.

E-1: Inflation or deflation error. Contact customer service.
E-4: Refit cuff tightly and correctly. Refer to the manual for correct placement. Relax and test again. 
E-A, E-E: Problem with the meter. Review the instructions and repeat the test.
E-b: Batteries cannot provide enough power for a test. Replace the batteries immediately.
D40g 2-in-1 Blood Glucose & Blood Pressure Monitoring System
How does the D40g work?

The D40g measures the systolic and diastolic blood pressure and pulse rate by using a non-invasive technique in which an inflatable cuff is wrapped on the upper arm. The device also measures blood glucose from fresh capillary whole blood samples. It automatically uploads data to the 24/7 HealthView Telehealth System using 3G cellular technology.

What's the proper way to take a measurement?

To test your blood pressure, make sure you’ve been sitting for at least 10 minutes, your elbow is on a flat surface with your palm facing up, and the cuff is about the same level as your heart. Do not talk or move during measurement. To test your blood glucose levels, wash and dry your hands before starting, insert the test strip into the device, rub the puncture site for about 20 seconds, puncture your finger, wipe away the first drop of blood, squeeze the finger to produce a larger sample size, and carefully touch the finger to the tip of the test strip allowing the absorbent hole to sip in the blood.

How often do I need to charge the battery?

Please charge battery for 5 hours before first use. The lifespan of your battery will vary considerably with how it is used, how it is maintained and charged, temperature, and other factors such as frequency of testing. Use the A/C adaptor (input: 100-240V / output: 6V 1A) to recharge the 3.7V rechargeable Li-ion battery. After about 5 hours, the battery will be fully charged, as indicated when the green battery light disappears.

Where can I review my data?

Since the D40g is not Bluetooth-enabled, it will not connect to an app on a smartphone. You can check the memory on the D40g for the latest 864 readings by pressing the M button when the meter is off. Or log in to the 24/7 HealthView Telehealth patient portal at telehealth.foracare.com to review your latest readings and keep track of your trends. The product user manual can be downloaded from the website product page.

What is control solution and how do I use it?

Control solution is used to check if the meter and test strips are properly working together as a system. You only need control solution if you are using the meter to measure your blood glucose levels, and only when you get a new set of test strips or think your results are not accurate. To use the control solution, insert the test strip into the meter as usual, apply the second drop of control solution to the test strip (do not apply control solution directly on to the test strip), and compare the results with the range printed on the control solution vial. Please note the expiration date, and discard any control solution that has expired or open for longer than 3 months.

What are the cleaning and disinfecting procedures for the D40g?

Clean the meter when you see any dirt on it. Disinfect the meter at least once a week to prevent infection. To clean, use one disinfecting wipe on exposed surfaces of the meter to remove visible dirt, blood or other fluids. Do not use organic solvents to clean the meter. To disinfect, clean the meter first. Then grab one disinfecting wipe and squeeze out any excess liquid to prevent damage. Wipe all meter’s exterior surface display and buttons, but be careful not to allow excess liquid to get inside the test slot. Keep meter wet with disinfecting solution for a minimum of two minutes. Remove the wipe and allow the surface to dry completely. Discard the wipe. Wash your hands thoroughly after handling the meter, lancing device, and test strips to avoid contamination. This device has been validated to withstand up to 6,000 cleaning and disinfecting cycles using the recommended disinfecting wipes. See the user manual for more information.

What can I do if I receive an error code?

If there is an error, the device will show ERR on the display screen along with a code. Refer to the manual for the full error code listing. The most common error codes are listed below.

E-U: The test strip has been used. Take another test with a new test strip.
 Low battery icon: Appears when the batteries cannot provide enough power for a test. Replace or recharge the batteries immediately.
E-d: Operational error. Take another test with a new test strip. 
Err 1–2: Inflation or pressure error. Refit cuff tightly and correctly. Refer to the manual for correct placement. Relax and test again. 
Err 3: Cuff pressure is too high. Refit cuff tightly and correctly. Refer to the manual for correct placement. Relax and test again.
Err 4-5: No pulse rate detected or the pulse rate is too low. Refit cuff tightly and correctly. Refer to the manual for correct placement. Relax and test again.
PCL Err 30; 40–45; 48–49: Connection errors. Turn the device off and on again to reestablish a signal. You can perform a signal quality check by pressing and holding the RF button for 10-15 seconds while the meter is off. Wait until PCL appears on the screen along with a number. The greater the number (up to 31), the greater the signal. If you have trouble establishing a signal, move the device into a more open area or closer to a window. 
PCL Err 71: Recharge the batteries. 
IR20b Ear Thermometer
How does the IR20b thermometer work?

The thermometer measures the infrared heat generated by the eardrum and its surrounding tissue. The thermometer then converts it into a temperature value shown on the LCD screen. Download the iFORA Smart App or iFORA MP App from your smartphone’s app store to review your data. Data automatically uploads to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What's the proper way to take a measurement?

Press the power button on the thermometer, gently fit a clean probe cover onto the probe and insert it into the ear canal, press and release the scan button. You will hear a beep when the measurement is complete. Make sure you are not moving or talking while taking a measurement.

Are the probe covers reusable?

For accuracy and hygienic purposes, a new probe cover should be used every time you take a new measurement.

How often do I need to replace the battery?

The lifespan of your battery will vary considerably with how it is used, how it is maintained and charged, temperature, and other factors such as frequency of testing. The thermometer comes with two 1.5V AAA alkaline batteries. Replace them when the low battery icon appears.

How often should I take my temperature while I have a high fever or discomfort?

Please consult a physician to determine how often you should test your temperature.

Where can I review my data?

You can check your memory on the IR20b for the latest 10 readings by holding the on button for 3 seconds when the meter is off. Or to keep track of your trends, the Bluetooth-enabled meter will connect to the iFORA Smart App or iFORA MP App, which can be downloaded from your smartphone’s app store. The meter also automatically uploads data to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway. The product user manual can be downloaded from the website product page.

What are the cleaning and disinfecting procedures for the IR20b?

The probe and the body of the thermometer are not waterproof. Please wipe the probe with a clean and dry cotton swab. Use a soft and dry cloth the clean the body. Do not submerge the thermometer into water and do not use abrasive cleaners.

What can I do if I receive an error code?

If there is an error, the device will show ERR on the display screen along with a code. Refer to the manual for the full error code listing. The most common error codes are listed below.

Probe cover icon: No probe cover is detected. Ensure the probe cover is fitted on firmly or replace it with a new one.
Err 4, Err, P05: Thermometer errors. Make sure the probe cover is on firmly and it is not soiled by ear wax. Restart the measurement procedure.  
Err 5: Batteries cannot provide enough power for a test. Replace the batteries immediately.
TN’G Scale 550 Weight Scale
How does the TN'G 550 weight scale work?

The TN’G 550 Weight Scale is Bluetooth-enabled to help you keep track of your trends for your weight loss goals or CHF. Download the iFORA Smart App or iFORA MP App from your smartphone’s app store to review your data. Data automatically uploads to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What is the maximum weight limit of this scale?

The maximum weight limit is 550 lbs.

How can I reset the scale and clear all the readings?

Press the set button and then tap the arrow 5-8 times until the unit is cleared.

Note: if you are an administrator, please remember to unmap the device from the patient ID.

What's the proper way of taking a measurement?

Place the scale on a hard, flat surface. Weigh yourself at the same time every day, before breakfast or before getting dressed. Measurement must be taken with your feet dry and weight evenly distributed.

How often should I replace the batteries?

The lifespan of your battery will vary considerably with how it is used, how it is maintained, temperature, and other factors such as frequency of testing. The weight scale comes with four 1.5V AAA alkaline batteries. Replace them when the low battery icon appears.

Where can I review my data?

To keep track of your trends, the Bluetooth-enabled meter will connect to the iFORA Smart App or iFORA MP App, which can be downloaded from your smartphone’s app store. The meter also automatically uploads data to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What are the cleaning and disinfecting procedures for the TN'G 550?

To clean the outside of the scale, wipe it with a slightly damped cloth or a mild cleaning agent, and then dry the device with a soft dry cloth. Do not immerse the device in water and do not use chemical or organic solvents to clean the scale.

TN’G SpO2 Pulse Oximeter
Why would I need an SpO2 monitoring system?

A pulse oximeter checks how well your heart is pumping oxygen through your body. It’s used to monitor health conditions such as COPD and heart failure. It also helps determine how effective supplemental oxygen therapy is, especially when treatment is new, and evaluates whether a person momentarily stops breathing while sleeping, like sleep apnea.

How does the TN'G SpO2 device work?

The fingertip pulse oximeter determines functional oxygen saturation of arterial hemoglobin by measuring the absorption of red and infrared light passing through perfused tissue. Changes in absorption caused by the pulsation of blood in the vascular bed are used to determine oxygen saturation and pulse rate. Download the iFORA Smart App, iFORA O2 App, or iFORA MP App from your smartphone’s app store to review your data. Data automatically uploads to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway.

What's the proper way to take a measurement?

Press the power button. Simply open the clamp and place one of your fingers into the rubber hole of the oximeter before releasing the clamp. Make sure you don’t have long nails or dark colored nail polish.

How often should I replace the batteries?

The lifespan of your battery will vary considerably with how it is used, how it is maintained, temperature, and other factors such as frequency of testing. The pulse oximeter comes with two 1.5V AAA alkaline batteries. Replace them when the low battery icon appears.

Where can I review my data?

To keep track of your trends, the Bluetooth-enabled meter will connect to the iFORA Smart App, iFORA O2 App, or iFORA MP App, which can be downloaded from your smartphone’s app store. The meter also automatically uploads data to the 24/7 HealthView Telehealth System via Bluetooth or cellular Gateway. The product user manual can be downloaded from the website product page.

What are the cleaning and disinfection procedures for the TN'G SpO2?

Turn off the oximeter before cleaning. Wipe the exterior surfaces thoroughly with a soft cloth containing 75% isopropyl alcohol solution. Remove the wipe and allow the meter to air dry completely. Discard the wipes.

I followed the correct steps, but the pulse oximeter is not operating correctly. What can I do?

The most common errors and their solutions are listed below. Refer to the manual for a complete troubleshooting guide.

  • The oximeter cannot be turned on. Ensure the batteries are installed correctly. If it still doesn’t turn on, replace the batteries.
  • SpO2 or pulse rate displays unstably. Poor circulation or finger might be trembling. Warm the finger to increase circulation and try not to move. You may also want to reposition the sensor.
  • “bAt Lo” is shown on the LCD. Batteries cannot provide enough power for a test. Replace the batteries immediately.
3G Gateway
Why would I need a Gateway device?

The Gateway enables you to upload your measurement data from any FORA meter to the 24/7 HealthView Telehealth System.

How does the Gateway work?

Simply plug in the Gateway to a power source and turn it on. Once you take a measurement with a FORA device, the meter will connect to the Gateway using Bluetooth. The Gateway then uploads the data to the 24/7 HealthView via 3G cellular.

Is this a Wi-Fi device?

No, the Gateway is a 3G cellular device designed only to upload measurement data to the 24/7 HealthView Telehealth System.

How do I know the reading has been successfully uploaded?

You’ll will hear two short beeps when the measurement has uploaded successfully.

What can I do if the upload has failed?

You’ll see a red light when the upload has failed. Move the device near a window or open space that can pick up a better signal, if necessary. Turn the Gateway off and on again. Wait 10–15 minutes before taking a new measurement and the Gateway will attempt to connect again.

iFORA Apps
What are the different iFORA Apps, and how do I know which one works best for me?
Keep track of your trends using one of our iFORA Apps.
iFORA Smart App: Record and track results for a full range of parameters: blood glucose, blood pressure, temperature, weight, SpO2, and blood test including ketones
iFORA BG Diabetes Management App: Record and track results for blood glucose
iFORA BP App: Record and track results for blood pressure
iFORA MP App: Record and track results for multi-parameters: blood glucose, blood pressure, weight, temperature, and SpO2
iFORA HM App: Record and track results for blood glucose and blood ketones
iFORA O2 App Record and track results for sleep SpO2, heart rate variability, and resonant breathing
iFORA WS App Record and track results for weight
Does the app work on any device?

The apps are accessible on any iPhone or Android. Visit the app store on your smartphone to download.

How do I pair the app to the device I have?

Make sure your phone’s Bluetooth is on, open the iFORA App of your choice, and turn on the FORA device to pair. Click the plus sign next to the device name and click Save.

I'm having trouble connecting the device to the app. What can I do?

Make sure your phone’s Bluetooth is on, open the iFORA App of your choice, and turn on the FORA device to pair. Click the plus sign next to the device name and click Save.

Here are a few solutions:
  • Make sure your app is the most recent version by searching the app on the app store on your smartphone. Update if necessary. 
  • Open the app and go to Bluetooth Smart meter in Setting. Remove the meter from the list of paired devices and pair it again. 
  • Delete the app from your phone and reinstall it. 
  • Turn your phone off and on again. 
How can I share my data to my physician or family and friends?

All of the iFORA Apps will connect to the 24/7 HealthView Telehealth platform where your physician can access the data. Simply go to Setting and TeleHealth Service to manually upload your data or change your upload settings to automatically upload the data to the HealthView platform after every measurement. Only a few of our apps allow you to share your data with family or friends. Use the Smart App, BG App, or HM App to export data to specific recipients under the settings tab. You may also email your results from the Analysis tab of the iFORA BP App.